Refund Policy

At Dealsseralore, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, our Refund Policy outlines the steps to request a refund and the conditions that apply.

1. Eligibility for Refund

To be eligible for a refund, your item must meet the following conditions:

• It must be unused, in original condition, and in its original packaging.
• The refund request must be made within 30 days of the delivery date.
• Certain items, such as custom-made products or clearance items, are non-returnable and non-refundable. These exclusions will be noted at the time of purchase.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your order. Please include the following information in your message:

   • Your order number.
   • The reason for the return/refund.
   • Photos of the product (if it’s damaged or defective).

2. Approval: Our customer service team will review your request and approve or decline it based on the eligibility criteria mentioned above.

3. Return Instructions: If your request is approved, you will receive detailed instructions on how to return the product to us. You will be responsible for covering the return shipping costs, unless the item is defective or damaged upon arrival.

3. Refund Process

• Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
• If your return is approved, your refund will be processed to the original payment method used for the purchase.
• Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Custom-made or personalized products.
• Clearance or sale items that are marked as non-returnable.
• Items that have been used or damaged after delivery.
• Products purchased more than 30 days ago.

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us within 7 days of receiving the item. We will work with you to resolve the issue by offering a replacement or a full refund, depending on your preference.

To expedite this process, please provide the following:

• Photos of the damage or defect.
• Your order number.
• A description of the issue.

6. Exchanges

We do not offer exchanges. If you wish to exchange an item, please request a refund for the original product and place a new order for the desired item.

7. Free Shipping Offers

If your order qualified for free shipping and you decide to return the item(s), the shipping costs that were initially covered by us will be deducted from your refund, if applicable.

8. Refund Processing Time

Once we receive your returned item, we will process the refund within 7-10 business days. Please note that the exact time it takes for the refund to appear in your account will depend on your payment method.

9. Contact Information

If you have any questions or need further assistance with your refund request, please contact our customer service team:

• Email: [email protected]
• Phone: +1 602-265-2990
• Address: 5111 E PASADENA AVE, PHOENIX , AZ 85018 , United States